Career Portal

Shape the Future of Customer Care

Join us and be part of a global team transforming customer care with AI and multilingual expertise. We offer exciting career opportunities, continuous learning, and growth in a dynamic, innovative environment. Discover our available positions and begin your career with us today!

Where Your Career Meets Innovation, Growth, and Impact.At LUATEL, we know that exceptional customer care starts with exceptional people. As a global leader in multilingual, omnichannel contact center services, we connect customers and businesses across more than a dozen countries, delivering seamless, empathetic support 24/7/365.We’re not just a company, we’re a community that values diversity, collaboration, and continuous learning. Whether you’re a tech enthusiast eager to work with cutting-edge AI tools, a language expert passionate about connecting across cultures, or a customer service professional driven to make a difference, LUATEL offers a dynamic environment where your skills will grow and your contributions truly matter.At LUATEL, you’ll find opportunities for career advancement, ongoing training powered by AI and expert coaches, and a culture that encourages innovation and supports your personal development. Join us and be part of a fast-growing, forward-thinking team that’s shaping the future of customer experience worldwide.Discover your potential with LUATEL and explore our career opportunities and start your journey today!

Customer Care Analyst

(W/M/D) junior to senior level

Be the Analytical and Multilingual Voice of LUATEL, and deliver Insight-Driven, Exceptional Customer Experiences.At LUATEL, our Customer Care Analysts play a crucial role in enhancing customer journeys by combining empathetic support with sharp analytical skills and multilingual communication. You’ll interact with customers across voice, chat, video, and email channels, using AI-powered tools to analyze interactions, identify trends, and optimize service delivery across diverse languages and cultures.

What You'll Do:

  • Handle inbound and outbound customer communications with professionalism, empathy, and language expertise.

  • Provide accurate information and efficiently resolve inquiries in multiple languages.

  • Leverage AI and analytics platforms to monitor interaction data, identify patterns, and recommend service improvements.

  • Collaborate with virtual agents, ensuring smooth transitions between automated systems and live support for a seamless omnichannel experience.

  • Work closely with supervisors and cross-functional teams to meet performance targets and drive continuous enhancement of customer experience.

What We’re Looking For:

  • Excellent communication skills, fluent in two or more languages, combined with strong analytical thinking and a customer-first mindset.

  • Comfortable working in a multilingual, omnichannel contact center environment.

  • Enthusiastic about leveraging AI-driven tools and data analytics to improve customer experience.

  • Problem-solving mindset with a collaborative approach.

  • Previous experience in customer support, data analysis, or multilingual roles is a plus; a willingness to learn and adapt is essential.

Training and Development:LUATEL invests in your growth with continuous training that integrates AI, analytics, and language skill development. Through personalized coaching, hands-on experience with advanced AI systems, and access to ongoing professional development, we empower you to enhance multilingual customer experiences and advance your career in a dynamic,
tech-enabled environment.

Customer Care Supervisor

(W/M/D) Experienced

Lead with Intelligence – Drive Team Success in an AI-Enhanced, Multilingual EnvironmentAs a Customer Care Supervisor at LUATEL, you will lead and inspire diverse, multilingual teams across voice, chat, video, and email channels. By combining human expertise with advanced AI tools and real-time analytics, you can ensure exceptional customer service and operational excellence every day.

What You'll Do:

  • Manage and motivate high-performing teams, leveraging AI-driven insights and analytics to optimize individual and team performance.

  • Utilize workforce management systems to efficiently forecast, schedule, and allocate resources, ensuring consistent achievement of service level targets.

  • Facilitate smooth collaboration between live agents and AI-powered virtual assistants, driving first-contact resolution and seamless escalations.

  • Coach and develop agents in mastering AI tools and best practices, accelerating their skills, engagement, and career growth.

  • Handle escalations and complex customer issues with strategic problem-solving and confident leadership.

  • Partner with quality assurance, training, and operations teams to implement initiatives that enhance customer satisfaction and team productivity.

What We’re Looking For:

  • Proven leadership experience in contact centers with a solid understanding of omnichannel operations and AI integration.

  • Expertise in workforce management and performance analytics tools.

  • Strong communication and interpersonal skills, with the ability to inspire, mentor, and develop multilingual talent.

  • Proactive, adaptable mindset to thrive in fast-paced, technology-driven environments.

  • Ambition for rapid career advancement, supported by LUATEL’s structured leadership and AI-driven development programs.

Training and Development
At LUATEL, your growth as a leader is a priority. We provide continuous, AI-enhanced training programs designed to sharpen your leadership skills and empower you to coach multilingual teams effectively. Through personalized learning paths, hands-on experience with advanced AI tools, and ongoing professional development, we help you build a rewarding career and lead with confidence in the future of customer care.

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